Salesforce.com, Inc Salesforce User Researcher (All levels) in Indianapolis, Indiana
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Products and Technology
You distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data points, and triangulate them. You eagerly use new research methodologies to understand users and problem spaces, dig deep to uncover and synthesize insights, and build narratives to frame complex problems.
You're passionate about technology. You're even more passionate about people. You are a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.
You play well with others. You thrive in a fast-paced, collaborative environment. You bring a unique point of view to the table, and bring out the best in your team. You solicit feedback on your own work, and add value to others' work.
Sound like you? Then you're someone we want to work with! Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, opportunities to collaborate with researchers in related product areas, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. Your insights will matter - at scale. And, by the way, you'll work for a company that has been named - 10 years running - in Fortune 100 Top Places to work.
Provide strategic and tactical insights that inform design and development
Participate in strategic product research and analysis, always striving to deeply know and understand the customers who will be using your products
Synthesize research to identify product use cases and user types
Create narratives to frame problems and highlight the business value of potential solutions
Be a strategic business partner to key executives, helping shape their long-term vision
Partner fully with product owners, designers and engineers to provide the best possible experience for our users and customers
Work on fast-paced projects, requiring attention to detail and working within constrained timelines
7+ years of relevant work experience in UX and research
Ability to work confidently and creatively on ambiguous problems
Experience working in cross-functional teams (e.g. design, product management, engineering)
Proven track record influencing product direction and strategy with actionable insights
Solid understanding of best practices for conducting research (qualitative and quantitative) in user experience, product design, or technology contexts
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Excellent project management, communication, and presentation skills
B.A./B.S. or M.A./M.S. in Human Computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Sociology, Design, Business or a related degree
Bonus: Experience leading, coaching, or managing individual contributors (ideally researchers) welcome
Bonus: Experience in relevant industry domain (i.e. marketing, e-commerce, content management)
Teams that are hiring:
As our Einstein Researcher you are exited about the future of Artificial Intelligence and want to help shape the future of the augmented human experience. You manage, plan, and conduct research for our Einstein AI products. You will work in collaboration with research scientists to help move from theory to market. You will partner with design, product management & marketing and engineering to continue to evolve our Einstein experience across our products: Sales, Service, Marketing & Industries. You are comfortable blurring the lines of research and bringing creativity to data collection at scale to support machine learning initiatives. You are a systems thinker who is eager to help shape the AI platform to deliver at scale. You are eager to help bring the power of AI to every Salesforce user. You are looking to grow in your career and help shape the standards for AI in CRM. You will help to build Einstein, the intelligence layer of the world’s most intelligent CRM; it is AI for Salesforce.
Experience with artificial intelligence and machine learning is preferred
Experience with systems design is preferred
You are exited about the future of educational technologies and want to help shape the future of the worlds largest upskilling platform. You manage, plan, and conduct research for our Trailhead products & customer engagements. You work in collaboration with data intelligence, metrics & measurements teams to help move from theory to market. You partner with design, product management & marketing and engineering to continue to evolve our Trailhead experience. You are looking to grow in your career and help shape the standards of Enterprise Education. Trailhead focuses on the Learner experience and persona suite. It strives to craft a secure and trusted learning platform to upskill the Trailblazer ecosystem. It leverages blockchain technologies, learning management systems thinking, expertise & skills frameworks, and sociagraph work.
Research experience in EdTech, Education theory, Curriculum design a plus
Education in socio-behavioral constructs, game theory, and business value generation a plus
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