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ADESA, Inc. Senior Application Engineer - R-237028 in Indianapolis, Indiana

Location: Remote, North America (EST Time Zone Preferred)We are seeking a dynamic, passionate, enthusiastic and innovative Application Support Engineer with an hands-on application support development background who truly enjoys supporting, maintaining and developing elegant solutions and data fixes based on existing well-stablished Java-based systems, and embraces the transitioning to our new micro-service architecture. Reporting to the Manager of the Operations and Support at PAR, this application support engineer will be responsible for supporting multiple applications utilized by PAR North America agents and partners.This role includes reviewing and prioritizing requests; troubleshooting issues within the code and database and identifying the root cause of the issue; analyze the risks and relationships between functional groups of the systems while working on code and data patches; creating a code or SQL patch, testing the changes, and uploading the patch into the test environment for the Quality Assurance team. Communication with Business Owners, Product Owners, Business Analysts, Quality Assurance Engineers, and System Administrators is often required.Why this role?You will be on a tier 2 support team analyzing and troubleshooting the issues reported by Enterprise Operation Center and internal customers.You will maintain, repair, patch and improve real-time applications that are efficient, highly available, reliable, scalable, maintainable, extensible, and testable.You will be constantly learning and growing with other team members to help PAR transform the software development organization into world class statusYou will communicate with business users and development team members to clarify requirementsYou will highlight any potential risks to appropriate personnel and seek inputs to resolve issues.You will be working in a stable business environment with strong organizational support.You will be supported by a 24/7/365 NOC and highly-skilled operations team.Some of the tech being used thus far includes Linux, Java, Spring, Oracle, JBOSS, Apache, Amazon Web Services (AWS), Lambda and Kinesis, Angular and Node.js.What you bringPassion for serving and understanding business partner needs and functions, taking an interest in using technology to improve the business workflow and experienceStrong ability to troubleshoot and resolve issues.Solid communication and presentation skills.Strong accountability and ownership.3 years of experience in Application/Software production support.Experience in coding or scripting in PL/SQL, Java, C#, Python, or other programming languages.Experience in supporting development teams and environment stacks having modern and legacy components.Understanding of compliance and quality standards required to operate a business.Experience with release management or continuous integration/continuous delivery using Jenkins or Azure DevOps.Understanding of software development fundamentals, data structures, design patterns and web system architecture.Support continuous improvements initiatives and actively identify bottlenecks and ways to improve engineering practices and development process.Experience in report writing and systems analysis to help the business be successful.Other Skills and Experience that will help you:Possess skills in leadership to facilitate client relations, negotiation, decision making, problem solving and conflict management.Have demonstrated communication skills to interact with all levels within the organization and its affiliates; this includes communicating on different technical expertise levels where appropriate.Experience with JSP, JavaScript, AJAX, JMS, JDBC, SQL.Experience supporting web services (SOAP, REST, JSON).Experience operating on an agile scrum team in a developer or support role.Experience with software development and software development lifecyclesExperience conducting code reviews and mentoring junior developers.Understanding and performance tuning experi