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Indiana University Health Senior Experience Design Analyst in Indianapolis, Indiana


Using customer data to weave stories with meaningful insight, the Senior Analyst will drive customer-centric change across the organization. Bringing substantial experience with analytical tools and techniques, and a solid skill set in analyzing data and communicating recommendations is necessary for success in this role. Translating business questions directly into data-driven insights to carry out operational processes necessary will support customer experience measurement at IU Health.

The Senior Analyst analyzes customer experience measurement data and identifies opportunities for improvement and innovation across all points of care. Must be highly analytical with a proven ability to develop and reverse engineer complex solutions. Critical thinking and advanced problem-solving skills are core behaviors among the team. Significant experience building automated data solutions that provide strategic insights using tools such as Power BI and/or Tableau. Advanced knowledge in SQL and data modeling, including an ability to translate business questions directly into queries and create complex conditional joins. Proven ability to work with large, complex data sets through multiple data sources and experience with NPS highly preferred. Able to prepare and maintain compelling and executive ready slides for weekly, monthly, quarterly, and other ad-hoc executive briefings, reviews, and other key meetings with stakeholders. Uses data to drive customer-centric decision making by providing customized analysis and actionable customer intelligence insights to leaders. Engages with key stakeholders on projects to understand their challenges and translate these needs into data solutions. Critical in the development and presentation of statistics and collaborates with others in examining data for outcome analysis.

• Bachelors Degree Required.

• 5-7 years of relevant experience.

• Experience in service or healthcare related industry preferred.

• Experience with matrix organization and complex work environment.

• Working knowledge of CAHPS preferred.

• Strong analytical experience and proficient skill with spreadsheets, databases, and SQL. REQNUMBER: 309878