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Salesforce.com, Inc Senior Product Analyst, Business Technology (Sales M&A) in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Salesforce is looking for a Business Technology (BT) Sr. Product Analyst to work as a Lead Business Systems Analyst (BSA) role on project-focused teams, collaborating with geographically dispersed scrum teams and business partners on critical internal initiatives for a multi-billion dollar business. These activities will support and span several domains including, but not limited to, Sales, with a focus on Mergers & Acquisitions (M&A) Lead to Opportunity Management, as well as a variety of other business and system processes. This lead role requires someone who is knowledgeable, confident, and enthusiastic about perpetually learning as well as excited about sharing their knowledge with their teams and partners.

The BT Sr. Product Analyst will work in a Lead BSA role, with the Product Owner will provide guidance throughout the life of a project from the initial phases of helping identify business requirements to developing and executing strategies to completing flawless execution to production. They translate the business needs into actionable requirements by gathering enough information to make a solution possible as well as helping drive clarity to make rational decisions. They are responsible for gathering, organizing, analyzing, and documenting business requirements in shareable, actionable, standardized formats. They translate the business needs into actionable requirements by getting enough information to make a solution possible--helping drive clarity to make rational decisions. This role is focused on M&A Sales processes with opportunities to handle a wider, cross-functional area as a larger-scale project may require.

Responsibilities:

  • Act as liaison between internal business stakeholders, BT engineering team(s), and other cross-functional teams

  • Drive business process design and documentation of feature assessment, requirements gathering, analyzing, and communicating stakeholder needs

  • Document AS-IS and TO-BE business process flows, analyze policy, systems, and stakeholder impacts

  • Become the functional expert for the business process and write the use cases, user stories, and acceptance criteria

  • Collaboratively plans feature/function testing across modules for a business process

  • Coordinates, plans, and leads UAT, End to End test execution & defect/change tracking

  • Guide internal customers through the entire project lifecycle

  • Contribute to cross-functional and cross-technical dependency management

  • Anticipate and communicate blockers, conflicts, and obstacles

  • Connect-the-dots between business strategies and project deliverables

  • Considered a subject matter expert in how the business users perform their jobs.

  • Conducts risk assessment using methods to identify risk, probability, impact, and plans mitigation to identified risks.

  • Manage requirements to understand the requirements change process, and traceability.

  • Publish and evangelize proven practices for team, program, technology, and customer success across teams and disciplines

  • Work with the Product Owner in identifying and guiding strategic technology and functional dependencies for product roadmap development

  • Attend, participate, and contribute across all scrum team rituals including but not limited to stand-ups, sprint planning, backlog grooming, sprint retrospective, sprint demos, and releases

Technical and Functional Skills

  • 4-8 years experience, Bachelor's Degree or equivalent experience

  • 4+ years in the following roles: business systems analysis or product management

  • Experience with M&As

  • Experienced with Salesforce Sales Cloud and/or equivalent CRM applications

  • Experienced with Business Requirements planning, gathering, and documentation in the software development lifecycle

  • Experienced and knowledgeable about general Business Processes (Sales Planning, Strategy, Lead to Cash processes, and Marketing)

  • Strong understanding of Scrum and Agile methodologies

  • Has innate problem solving, attention to detail, and analytical skills

  • Demonstrates deep subject matter expertise in the jobs of the business users in scope.

  • Anticipate and communicate blockers, conflicts, and obstacles

  • Solid project management skills and ability to juggle multiple projects and tasks

  • Effective collaboration skills in order to work with colleagues in multiple locations

  • Effective meeting facilitation, brainstorming and consensus building skills

  • Facilitation skills for meeting management, and requirements workshop planning

  • Able to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results that contribute to company objectives

  • Strong experience working in a highly collaborative, dynamic and team-oriented work environment is a must

Preferred Qualifications - but not required:

  • Salesforce Certification - Admin, Sales Cloud, Developer, other

  • Salesforce Marketing Cloud

  • Experience coaching team members in contexts from knowledge transfer to mentorship to supervision

  • Experience working with and leading global teams

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

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