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Salesforce.com, Inc Senior Product Manager, Configure Price Quote in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

We are hiring for the position of Senior Product Manager or Product Owner of Configure Price Quote ( CPQ) systems.

As a member of the Business Technology Applications team, the Product Owner (PO) will specialize in continuous process and systems improvement focused on the quote to cash process supporting Revenue systems.

This role may require overlap of San Francisco (PST/PDT)) business hours and business hours at salesforce’s other delivery hubs located in the US.

As the “CEO” of the product, the PO is focused on long and short term vision of the product, harmonizing internal business partners’ interests with IT delivery, and representing the product to the stakeholder and solution contributor community. The PO closely works with our internal business partners and internal & external delivery partners to develop a roadmap of solutions needed to support key business processes. The PO then prioritizes the request backlog and translates requirements into user stories for a world-class team of software engineers and business systems analysts.

Responsibilities:

  • Owns the delivery of a product roadmap incorporating projects, features and other key initiatives.Develop and maintain a product roadmap for the delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers

  • Can identify business themes and trends and can influence customer vision at roadmap level

  • Effectively negotiates work scope with business partners to align on objectives around time to market, effort and scope

  • Owns the delivery of user stories and acceptance criteria that represents the requirements provided by the business.

  • Participates in feature assessment, requirements gathering and documentation.

  • Works with the scrum team in planning and execution of their work.

  • Responsible for delivery to plan, and basic problem resolution. Work with business and IT stakeholders to prioritize work to be delivered by the delivery teams at a sprint level. Work directly with software engineers, BSAs, and system specialists on product delivery

  • Communicates delivery scope, status and questions back to business. Communicate effectively and appropriately with business and technical peers (written and verbal)

  • Serves as the team's primary, but not only, conduit to their business partner(s). Works with multiple business , IT and Product stakeholders.Work very comfortably with stakeholders at the department or division level

  • Effectively negotiates work scope with business partners to align on objectives around time to market, effort and scope

  • Looks ahead to identify delivery capacity needs based on roadmap and works with management to address them

  • Anticipates blockers, conflicts and obstacles, and escalates appropriately to solve

  • Guides business partners through the work intake process, highlighting milestones and artifacts, and understands the value behind them

  • Participates in cross-functional initiatives as a delivery component, representing his/her team's work with a small number of dependencies.

  • Deliver innovative solutions within our internal CRM Salesforce application based on user requirements

  • Partner with business and I T representatives at all levels to assess, initiate, prioritize, refine, and drive appropriate technology solutions

  • Create and groom a backlog of well-formed stories for implementation by the area’s delivery teams

  • Manage and communicate tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles)

  • Review technical solutions for compliance to business process and objectives, as well as IT standards

  • Work proactively on customer issues and resolves them in a timely manner

  • Manage to the definition of done from feature acceptance criteria and meets business value requirements.

  • Identify opportunities for process optimization, process redesign, or development of new process/policies.

  • Act as the subject-matter expert for solutions owned by the team.

Experience/Skills Required:

  • 8+ years experience with the implementation of CRM for Revenue systems or Sales especially in the areas of Salesforce automation and CPQ systems

  • Expert in CPQ

  • Experience with complex M&A integrations

  • Additional quote to cash experience preferred

  • Bachelor’s Degree, with 8- 12 yrs related information systems experience.

  • Experience with enterprise system implementations and solution architecture for global companies.

  • Experience with CRM system implementation for large companies

  • Proven experience with process improvement or transformation

  • Must have the ability to make decisions and recommendations on technology strategies

  • Ability to learn quickly in a dynamic environment.

  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

  • Excellent team player able to work with virtual and global cross functional teams.

  • Excellent influencing and negotiation skills.

  • Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.

  • Ability to work with deadlines and in a fast paced environment

Experience/Skills Desired:

  • Experience with Agile/SCRUM techniques.

  • Knowledge of Enterprise applications/modules: CRM, e-Commerce, Revenue systems technologies

  • Knowledge of web applications, databases (preferably Oracle), SQL, and Java

  • Knowledge of salesforce.com preferred but not mandatory. Extremely deep knowledge of CRM applications is a prerequisite for the position

  • Excellent, creative problem-solving skills.

  • Strong knowledge in information technology architecture components, principles, procedures and practices.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

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