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Dextera Corporation Senior Program Analyst - webTA in Indianapolis, Indiana

Position Summary

The Sr. Program Analyst – webTA supports the CBP Payroll Branch by assisting with higher-level functions, specialized processing, training staff, and performing as the subject matter expert on CBP’s timekeeping system. The ideal candidate will have experience in web based financial payment and webTA timekeeping systems and have a customer service mindset. Experience on a payroll team is desirable. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information.

Essential Functions

·Analysis and review of specialized processing task(s) including but not limited to assisting in developing and updating timekeeping systems and related policies, and procedures; full ownership of assigned processing and responsibility for completion; delegating tasks as needed to ensure completion

·Submit DHS transfer forms to USDA

·Approve ICAM requests and update employee profiles

·Remove webTA access for separated employees

·Report system issues to DHS

·Troubleshoot validation errors for the field

·Provide Job Aid links for new timekeepers/supervisors

·Update Payroll Helpdesk with any WebTA changes or new findings

·Troubleshoot access issues in WebTA and coordinate with ICAM team when necessary

·Act as SME by providing guidance and assistance to primary customer support team as needed to address lower level timekeeping issues and inquiries, and directly reviewing and responding to higher level timekeeping issues and inquiries

·Perform specialized analysis and review of timekeeping reports as requested

·Proactively identify and initiate resolution of issues

·Conduct beta testing for new systems, databases, software, and/or processes

·Maintain knowledge database, SOPs, training materials, and related procedural manuals/guidelines

·Coordinate effectively with peers and management on a regular basis

·Other duties as assigned

JOB SPECIFICATIONS Qualifications

·Education: A Bachelor’s degree in Business, Finance, Accounting or related field of study

·Experience: Candidates shall have a minimum of 5 years of work experience performing similar work

Skills:

·Advanced knowledge of and/or experience with accounting principles and practices

·Ability to interpret and apply federal payroll regulations

·Ability to multi-task effectively

·Ability to perform complex problem resolution

·Ability to provide excellent customer support

·Have at least 1 year of experience developing and maintaining Access databases

·Have at least 1 year of experience preparing Excel spreadsheets at an advanced level

·Be proficient communicating their analysis and recommendations orally and in writing to management and other non-technical individuals

Dextera Corporation is an Equal Opportunity/Affirmative Action Employer. M/F/V/D are encouraged to apply.

EOE Minorities / Females / Protected Veterans / Disabled

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