Salesforce.com, Inc Senior Solution Engineer, Marketing Cloud (HLS) in Indianapolis, Indiana
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The Marketing Cloud Solutions Engineering team is an innovative group of professionals at the heart of the Marketing Cloud's industry-leading solutions. This talented team helps Salesforce customers and prospects develop and implement strategies to take their digital marketing efforts to an entirely new level. Through collaboration with the customer, the Marketing Cloud Product team, Professional Services, and Partners, the Solutions Engineers develop unique solutions helping our customers connect with their customers in new ways. The Solutions Engineering world is a dynamic, ever-changing environment where expertise in solution design, business consulting, and technology is leveraged every day to drive innovation.
A Solutions Engineer with the Healthcare and Life Sciences team at Salesforce Marketing Cloud plays a pivotal role in aligning innovative digital marketing strategies across four key sub-verticals (Provider, Payer, Pharmaceuticals, and Medical Devices). This role focuses on partnering with Account Executives to create strategic account plans, execute discovery, customer solutions, and deliver presentations showcasing the technology and business value offered by Salesforce Marketing Cloud. As a Solutions Engineer with Salesforce Marketing Cloud, you will:
Solve Business Problems - Take complex business problems, using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.
Drive Innovation - Bring rigor to a client's decision-making process by presenting and evaluating solution options and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.
Connect the "Art of the Possible" - Demonstrate through software demos, rapid prototyping, and storytelling how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
Deliver Business Value - As a Solutions Engineer within Healthcare and Life Sciences, you'll work with customers to understand the business value Salesforce Marketing Cloud brings. This includes return on investment, improved quality of care, and improved population health.
"Solutioning" is fundamental to the Marketing Cloud Solutions Engineering role. A component of the responsibilities will include assisting the customer, Account Executive, and Professional Services team with the discovery, analysis, and ultimately recommendations of strategic solutions for the customer. These Solutions will leverage the Marketing Cloud technology to address the core marketing challenges and objectives that are uniquely identified for each customer.
- Pre-sales consulting experience focused exclusively on the digital marketing space
Previous experience as a senior sales engineer (preferably within Marketing Automation)
Previous experience within Healthcare and Life Sciences
Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from V.P. to C-level
Demonstrated success driving organizational change within client organizations
Experience in organizational design consulting, process design and optimization, digital governance, and team dynamics
Assisting the partner to assess fit of our solutions within the more global offering of the strategic partner
Analyze, structure, and negotiate long-term technology roadmap initiatives with clients and partners
Ability to understand, communicate and manage across the entire project lifecycle
Broad knowledge of technology trends and relevance to clients businesses
Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment
Strong understanding of user research, user-centered design principles, and online consumer behavior
New business opportunity identification
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