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TEKsystems Service Desk Analyst in Indianapolis, Indiana

One of our clients is currently seeking six (6) Service Desk Analysts to join their team! Great company. Great culture! They are open to candidates with 1-2 years of helpdesk experience with a customer service focus. This will start off 100% remote with the possibility of going on site in the near future. Please apply if you are interested in learning more about this exciting opportunity!

Job Description:

The Service Desk Analyst is the single point of contact when assisting customers with all manner of incident reports and inquiries in an ever-growing spectrum of intake. This position is required to perform all Service Desk functions including, but not limited to, answering calls, creating service tickets, assisting callers with issues, documenting those issues, documenting issue resolutions (when possible), or re-routing calls and help tickets as applicable.

Currently this position will field internal customer Human Resources FAQ and intake, patient information portal calls, technical (IT) and EMR calls, and physical facilities intake. Client uses ServiceNow for all knowledge, routing, and troubleshooting documentation.

Job Responsibilities:

• Provide a fantastic customer service experience for every client who calls the Service Center for assistance

• Analyze customer/user jargon into industry terms understood by an application analyst team

• Capture and document all details of an issue in the Service Management Portal

• Maintain technical expertise in the following areas:

o Microsoft Operating System technical navigation and support

o Microsoft Productivity Software (Office 365, Teams) technical navigation and support

o Network device troubleshooting (modem/router/laptop wireless NIC)

o Electronic Medical Record (EMR) technical navigation and support

Skills:

Service desk, Phone support, Customer service, Office 365, Windows 10

Top Skills Details:

Customer Service

Phone Support

Windows 10

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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