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Community Health Network Service Desk Analyst in Indianapolis, Indiana

Service Desk Analyst

Job Ref

2102384

Category

Professional & Business Support

Job Family

Information Technology

Department

IT Service Desk

Schedule

Full-time

Facility

Shadeland Station

Shadeland Ave

Indianapolis, IN 46256

United States

Shift

Variable

Hours

Monday - Friday

10 am-7 pm

overtime available as coverage is required

Job Duties

  • Provides support to end users on a variety of issues.

  • Identifies, researches, and resolves technical problems.

  • This position is required to perform all Service Desk functions including,but not limited to, answering calls, creating help tickets, assisting callerswith issues, documenting those issues, and re-routing calls and tickets asapplicable.

Experience

Two years customer service experience or experience providing technical support to end users.

Education

High School Diploma or GED.

Skills

  • Strong technical skills and the ability to learn and apply newtechnologies.

  • Operation or process-oriented approach to tasks – complete tasks in aconsistent, reliable, repeatable manner.

  • Follow established policies.

  • Ability to work under pressure.

  • Desire to be helpful in ANY situation.

  • Demonstrate the ability to operate effectively.

  • Has knowledge of commonly-used concepts, practices, and procedures withinthe Service Desk or Help Desk field.

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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