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Fiserv Service Partner V in Indianapolis, Indiana

What makes an outstanding Service Partner V, Bank Solutions?

In this role you will be responsible for managing the top 2-5 of the largest Premier core clients. Ensures timely resolution to issues and completion of top project initiatives. Monitors and drives SLA agreements and KPIs ensuring we meet and exceed expectations. Also, responsible to share and uncover potential new business opportunities for the assigned clients. This position is key in driving the satisfaction of the client with Fiserv.

Key Accountabilities

  • Enhanced client relationships / client retention

  • Timely and accurate implementation of client projects

  • Meet or exceed targeted goal of client satisfaction

  • Enterprise Problem prevention and resolution

To be successful in this role, you will:

  • Have enterprise wide accountability for ensuring quality delivery of products and services for their assigned clients

  • Provide oversight, proactive planning and is aligned closely with Fiserv conversions, implementations, development, product management and client services

  • Work closely with the Client Partner in Account Planning

  • Develop and manages operational and technical relationships through in-person visits and phone calls to help carry out their account plan

  • Acts as the primary point of contact for issue resolution and escalation

  • Ensures metrics are met or exceeded; drives Client satisfaction through gathering and disseminating feedback to drive performance improvements

  • Provides various levels of reporting on accomplishments and in-process activities

  • Analyze Client Surveys with the Client Partner to identify areas for improvement and development of action plans

Qualifications for consideration:

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • 7+ years’ experience in the banking or related industries

  • 7+ years’ experience in a customer facing role

  • Knowledge of Fiserv's Service Management focus

  • Prior experience managing complex accounts (interaction with specialized areas involving a large number of client contacts, oversight of the implementation and support of sophisticated solution sets, dynamic relationships, communication around technical and vast infrastructure, use of project governance, etc.)

  • Requires an in-depth knowledge of Fiserv BUs, resources, process, etc.

  • Ability to travel 20-30%

Who we are:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eight consecutive year, we are committed to excellence and purposeful innovation.

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