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Flexential ServiceNow Administrator: Catalog Developer in Indianapolis, Indiana

Job Description:

Looking for an experienced ServiceNow Administrator that will focus on administration, configuration, and scripting. This will include building and maintaining service catalog items and custom automation workflows / development. This role will also respond to automation issues and defect resolution.

A typical day will include working with stakeholders to gather business needs, solution design, and creating / modifying service catalog items. This will include backend automation and documenting features. Consult frequently with other ServiceNow Architects, Administrators, Platform Owners (Cloud, Networking) for strategy and configuration guidelines. Other Duties as assigned.

We are a diverse Managed Services Provider and are focused on fast paced provisioning and delivering a cohesive experience for our customers. This role will focus on providing solutions for a variety of business segments and will need to frequently learn new environments.


  • Exhibit strong understanding of ServiceNow Core, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas

  • Platform code migration via update sets

  • Support ServiceNow platform integrations with external systems

  • Experience with Debugging and Troubleshooting

  • Knowledge with web architecture (HTML, XML, RESTful web services)

  • Experience with scripting languages (JavaScript, PowerShell)

  • Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories

  • Experience building workflow, business rules, client scripts, and notifications

  • Knowledge of CMDB concepts

  • Drive efficiency and platform manageability

  • Knowledge of the ITSM framework (ITIL)

  • Bachelor’s degree in the field of computer science, information systems, or other related degree

  • 2-3 years of ServiceNow platform experience including development and administration

  • Excellent communication and interpersonal skills

  • Strong analytical and problem-solving skills

  • Productive attitude with the focus on progressing the business forward

  • One of the following certifications (Preferred but not Required)

  • CIS – IT Service Management

  • CIS – Customer Service Management

  • Certified System Administrator

Base Pay Range: Annualized salary range offered for this position is estimated to be $90,000k/yr. - 120,000k/yr. however, the actual pay range depends each candidate’s experience and qualifications.

Variable Pay: Discretionary annual bonus, based on personal and company performance.

Benefits of working at Flexential:

  • Medical, Telehealth, Dental and Vision

  • 401(k)

  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

  • Life and AD&D

  • Short Term and Long Term disability

  • Unlimited Paid Time Off (PTO)

  • Leave of Absence

  • Employee Assistance Program

  • Wellness Program

  • Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion

Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit Flexential is a registered trademark of the Flexential Corp.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.