Unisys Services Support Representative in Indianapolis, Indiana
Services Support RepresentativeLocation: Indianapolis, IN.Unisys is a global information technology ('IT') company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com .Role Summary: Create and move on-line and phone work orders using the Manhattan software system to the appropriate work groups for further processing and completion of requests.* Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, servicing low level technical work and/or and logging the information into proper call management system.* Works independently or cooperatively as a member of a team under the direction of a team leader or manager.* Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.* May be responsible for determining service entitlement by reviewing contract, generating contracts for time and material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process.* May also utilize multiple internal systems for one of the following activities:* Locating, securing and coordinating shipping and receiving of critical parts from factories, repair centers, reclamation centers or unmanned locations to meet client service request;* working with field personnel to identify and correct parts inventory shortages/overages to maintain optimum parts inventory levels.Do you have what it takes to be mission-critical? Apply Now.Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com .Unisys is an Equal Opportunity Employer (EEO). Minorities, Females, Disabled Persons, and Veterans. img height=1 width=1 border=0 src=https://unisys.contacthr.com/63915772.jpg /Employer's Job# 63915772Please visit job URL for more information about this opening and to view EOE statement.