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Salesforce.com, Inc Solutions Support Engineer, Marketing Cloud in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

Q Branch offers an essential service to Marketing Cloud Solutions Engineers: Solutions Support. Marketing Cloud SEs can submit tickets and utilize the Solutions Central Help Center to ask questions and receive guidance on demo-related issues. The Solutions Support team responds to these questions to provide much needed demo support. This includes answering questions, provisioning apps and new features, helping troubleshoot issues or pointing users to the right self-services resources and tools.

It is a critical, high-visibility role, and has a direct impact on retaining customers and winning strategic new business for Salesforce. It is internally-facing, so you will be working primarily with employees who have familiarity or skill with Salesforce. It provides exposure to Q Branch, Solution Engineering, Product Management and Enablement, giving you paths into these areas of the business.

Key Responsibilities:

  • Support SEs globally who are using demo environments and tools, assuring faster response and time to resolution.

  • Assist new users, providing guidance and access to resources.

  • Contribute and update knowledge for the demo environments knowledge base.

  • Work closely with Q Branch to understand new product releases and develop knowledge to support them.

  • Provide feedback to Q Branch to improve products and services.

Experience/Skills Required:

  • Extensive experience configuring and customizing Salesforce platform, products and apps.

  • Extensive experience configuring and troubleshooting Marketing Cloud Suite

  • Bachelor’s Degree in Informatics, Computer Science, Interactive Design, Instructional Systems, Telecommunications, Information Systems or related field, or equivalent experience.

  • 3 + years relevant work experience

The ideal candidate would also:

  • Be able to manage and prioritize effectively and independently

  • Thrive in a “learning while doing” environment

  • Have a “customer service” mindset

  • Be able to balance multiple responsibilities in a fast-paced environment

  • Continuously innovate and re-imagine existing processes to improve support experience

  • Be able to present at an executive level

  • As part of a growing team, you’ll have an opportunity to make an immediate impact and be well positioned for career growth and opportunities.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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