Salesforce.com, Inc Success Agent (Tier 2) in Indianapolis, Indiana
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
Your Impact - Responsibilities: In your role as a Success Agent, you are the first point of contact for customers experiencing technical challenges. Job responsibilities include but are not limited to:
Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
Developing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
Managing customer expectations and the customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge content.
Bachelor's degree in Computer Science or a related field, or 2 years of experience in a developer role.
Excellent written and verbal communication skills.
Clear comprehension of Object-Oriented Programming (OOP)
Read, develop, and debug software with Java, C# or at least one modern object-oriented language
Experience with reading/writing HTML and CSS
Experience with Database concepts, Data management (RDBMS), and SQL
Experience with developing Applications using SOAP and REST API's
Experience with CLI (UNIX/LINUX)
Master’s degree in Computer Science or computer/business information systems
Experience with Salesforce and/or CRM applications and other cloud-based technologies
Demonstrated skill in Customer Support or Customer Service in a customer-facing role
Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
Salesforce.com Certified Administrator (ADM201 Certified),
Salesforce.com Certified Advanced Administrator (ADM211 Certified),
Salesforce.com Certified Developer (DEV401 Certified),
App Builder Certified
Requires U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.
Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form
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Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.
Salesforce welcomes all.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
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