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Ontario Systems LLC Support Specialist - oo2tefwR in Indianapolis, Indiana

DescriptionOntario Systems is looking a Support Specialist on its Customer Support team to support its growing business.Location This position will be remote. Candidate may work where they live anywhere in the United States.Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.Background Clearance Candidates selected must successfully pass a business and government background clearance process as a condition of employment. The clearance process will be initiated upon start date.What You'll DoLearn the applications Ontario Systems develops and sells in order to provide software application solutions to resolve customer business problemsIdentify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problemsQualify and direct service inquires to the Professional Services team for paid services or custom programming to meet customer business needsProvide excellent customer serviceProvide documentation detailing solutionsWhat You'll NeedBachelor's degree; 2-4 years of related experience and /or training; experience and degree in computers, business or related fields are required; technical degree is preferred but combination of education or strong technical experience may applyStrong customer service orientation and communicationAnalytical troubleshooting and complex problem-solving skillsTechnical aptitude and ability, including knowledge of SQLAbility to understand business issues and processesA drive to learn new technologies quicklyAbility to manage competing priorities in a fast-paced environmentWillingness to go the extra mile to improve customer relationships in a crisis, meet client needs during non-standard hours, and to assist other teams in accomplishing strategic objectivesAbility to work alternate hours on average once per month and respond to after-hours support requests for approximately one week per monthMicrosoft Product Suite experienceExperience with our products or experience in debt collections industry a plusBenefitsWe believe our values and You-Powered Culture set us apart. We take them very seriously and they're at the core of everything we do. Beyond our values, we have some other great perks:Best Places to Work award-winning organization since 2015Career growth and mentorship opportunitiesYou-Powered Culture - We'll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario SystemsFlexible work environmentCompetitive pay and 401(k)Health insurance with wellness discounts, medical, dental and vision careWell-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidaysPaid Volunteer Time Off Program - make a difference in your community24/7 onsite fitness centerEducation assistance programAbout Ontario Systems Ontario Systems is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600 hospital networks-including 5 of the 15 largest systems in the US-optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addit

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