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FEDEX SERVICES Technical Services Representative I in INDIANAPOLIS, Indiana

COMPANY: FedEx Servicesless thanbr>JOB TITLE: Technical Services Representative Iless thanbr>JOB REQUISITION NUMBER: RC275576less thanbr>CATEGORY: Information Technologyless thanbr>LOCATIONS:less thanbr>Indianapolis, Indiana 46241less thanbr>United Statesless thanbr> Under close supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and instructions.less thanbr> Minimum Qualifications:less thanbr>Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience. One (1) year equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone, keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degrees may offset experience requirements. A related Master s Degree equals two (2) years experience. THIS IS A NIGHT SHIFT POSITION.less thanbr> Broad knowledge of PC hardware, software and network components is preferred in order to trouble-shoot and resolve technical issues. Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems. Technical certifications and scissor lift certification are considered a plus. The successful candidate must have a valid driver s license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects.less thanbr>DOMICILE / RELOCATION INFORMATION:less thanbr>The domicile location for this position is Indianapolis, IN.less thanbr>The ability to work remotely within the United States may be available based on business need.less thanbr>Relocation assistance may be available based on business need.less thanbr>APPLICATION CRITERIA/DEADLINE: TO APPLY FOR THIS POSITION, PLEASE UPLOAD YOUR CURRENT RESUME AND COMPLETE ONLINE QUESTIONNAIRE BY CLOSE OF BUSINESS DAY (5:00PM CST) ON MONDAY, SEPTEMBER 21, 2020.less thanbr>This position is non-exempt.less thanbr> Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.less thanbr> Here are some of the recognitions FedEx has received from the past couple of years:less thanbr> * Fortune \\"World s Most Admired Companies\\" 2019less thanbr> * Forbes \\"Best Employers for Diversity\\" - 2019less thanbr> * Reputation Institute \\"World s Most Reputable Companies\\" 2019less thanbr> * National Business Inclusion Consortium \\"Best-of-the-Best Corporations for Inclusion\\" - 2019less thanbr> * Women s Business Enterprise National Council \\"America s Top Corporations for Women s Business Enterprises\\" - 2018less thanbr> * Corporate Responsibility Magazine \\"100 Best Corporate Citizens\\" 2018less thanbr> * Black Enterprise \\"50 Best Companies For Diversity\\" 2018less thanbr> When 400,000 employees around the globe are all working toge