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Innovation Associates, Inc. Technical Writer - Engineering in Indianapolis, Indiana

Technical Writer - Engineering

At iA, we are on a mission to provide continuous innovation in pharmacy technology. iA is a leading provider of high-volume pharmacy automation solutions, partnering with pharmacy providers to create high volume centralized solutions that help optimize prescription fulfillment providing patient choice for how they get their prescription while pharmacists deliver impactful patient care. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Pharmacy automation and software solutions work hard behind the scenes so pharmacists can get out front and work with patients.

Why work at iA? At iA, we know the most important assets of our company are the people who work here, and we hope our optimism for the future of iA is shared by each and every one of our employees.

Job Summary

Successful applicant will prepare, review, revise and maintain technical documents with heavy emphasis on Engineering Product documentation. This position will gather and analyze Engineering Specifications, designs, & technical processes and procedures from various sources to document new or changing product functionality.


This job description is not totally inclusive of all the job functions required of the Technical Writer. An employee assigned to this role may have additional, job-related duties.

Essential Functions:

  • Plan, develop, organize, write, and edit technical / operational procedures and manuals

  • Create user guides, maintenance manuals, and training manuals

  • Research, develop, and document technical design specifications

  • Produce electronic documentation in addition to hard copy manuals

  • Maintain a comprehensive library of technical terminology and documentation

  • Analyze documents to maintain continuity of style and content

  • Manage updates and revisions to technical literature

  • Create ad hoc documentation on an as-needed basis

  • Perform other tasks and work with Information Services, Customer Service and Engineering departments as directed by supervisor

Supervisory Responsibilities:

No supervisory responsibilities

Systems Used:

Hardware – Laptop/desktop computer, printer, copier, scanner, plotter, fax machine, telephone, cell phone, and calculator

Software – Microsoft Office Suite & Project, ERP System, Smartsheets, other as necessary

Basic Qualifications:

  • Requires minimum 2-year college degree with a focus in English, Communication, Technical Writing or related field.

  • Requires 3+ years relevant experience in technical writing with previous Engineering documentation experience.

Preferred Qualifications:

  • Previous Hardware, Software, and/or Engineering related work experience.

  • Previous experience utilizing Advanced Editorial Tools and/or Photo Imaging Editing Tools.

    Preferred Skills :

  • Familiar with standard concepts, practices, and procedures of Engineering design and Engineering Products.

  • Excellent written/verbal English communication skills, including the ability to communicate technical concepts in a simple and straight-forward manner

  • Ability to work in a fast-paced environment

  • Ability to work independently

  • Can effectively utilize productivity software and presentation software

  • Can adapt quickly to changing requirements and short schedules

  • Has excellent research skills

    Physical Activities and Requirements

  • Prolonged periods of computer-based work

  • Ability to lift up to 75 pounds at a time

  • Travel, limited

    Work Schedule & Required Availability

This is an exempt salaried position (expected to work as many hours as necessary to fulfill job duties)