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Vitu Vehicle Title Support Specialist in Indianapolis, Indiana

Company Overview

Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations ? all on one platform. Vitu currently operates in California, Oregon, Illinois, Indiana and Virginia.

Position Overview

The Field Service Representative position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. The Field Service Representative will be responsible for using their domain knowledge, customer service, and communication skills in a variety of ways. The candidate best suited for the position will have excellent communication, training, troubleshooting and problem-solving skills. Someone who is self-motivated, goal oriented, positive and has a great attitude. A clean driving record and current driver?s license is required.

Responsibilities

  • The Field Service Representative will interact intimately with all levels of automotive dealership personnel and must feel comfortable and confident in doing so.

  • Familiarity with the Automotive Industry will not be necessary but will be helpful for this position.

  • Delivering exceptional customer service and managing relationships is also key to the success of the right candidate.

  • The right candidate must simultaneously be a customer advocate, compliance resource, and source of support for topics ranging from simple to complex.

  • Demonstrating proficiency, active listening, and a willingness to learn builds trust with our customers.

  • Earned trust, with excellent customer service results in a strong business relationship.

  • The right candidate for the position in this environment further exposes themselves to learning more in-depth knowledge about the California automotive space.

Required Experience

  • Establish account contacts, develop relationships with prospects and recommend appropriate solutions.

  • Installation and training new clients on the Vitu solution.

  • Maintain Client Relationships. Provide support, on-going training, technical information and account management. Research and recommend new solutions, product and service improvements.

  • Preparation, Submission, Presentation of Proposals / Solutions. Assure all proposals and scope of work are submitted accurately and in a timely manner to future customers.

  • Maintain Account Records. Responsible for input of client information, sales activity, required forms, proposals, and communication in NetSuite.

  • Familiar with the Indiana BMV policies.

  • Contribute to the Team. Attend all team meetings and functions, including training sessions, DMV meetings, and marketing events.

  • Works Well with Others. Able to successfully engage with all members of the Vitu team.

  • Ability to effectively communicate with management

  • Excellent time management skills

  • Excellent follow-up and problem-solving skills

  • Ability to work independently

  • Willing to travel up to 100+ miles

Desired Qualifications

  • Experience with Reports of Sale and other related DMV documents for both new and used vehicles

  • Experience with DMV accounting and bundle reconciliation

  • BPA program knowledge (E-filing)

  • Knowledge of DMV regulations pertaining to registration processing

  • Experience with Internet Explorer, Chrome, and Firefox configuration and settings

  • Experience with copying files between system directories

  • Outside business-to-business sales experience is preferred, but not required

  • Automotive Industry knowledge is a plus

  • California DMV Registration and Titling knowledge is preferred, but not required

  • Must be creative and able to offer suggestions in how to achieve desired results

  • Ability to learn new technologies quickly

  • Must be a team player, self-motivated, and career oriented, with a desire to contribute to the growth of the company

  • Maintain an awareness of business-related trends in the industry

Benefits and Perks

  • Family-friendly flexibility

  • Generous health benefits

  • Dental and vision insurance

  • Pet Insurance

  • Paid leave and holidays

  • Competitive salaries

  • Casual work environment

  • Life Insurance and 401K

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