Vitu Vehicle Title Support Specialist in Indianapolis, Indiana
Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations ? all on one platform. Vitu currently operates in California, Oregon, Illinois, Indiana and Virginia.
The Field Service Representative position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. The Field Service Representative will be responsible for using their domain knowledge, customer service, and communication skills in a variety of ways. The candidate best suited for the position will have excellent communication, training, troubleshooting and problem-solving skills. Someone who is self-motivated, goal oriented, positive and has a great attitude. A clean driving record and current driver?s license is required.
The Field Service Representative will interact intimately with all levels of automotive dealership personnel and must feel comfortable and confident in doing so.
Familiarity with the Automotive Industry will not be necessary but will be helpful for this position.
Delivering exceptional customer service and managing relationships is also key to the success of the right candidate.
The right candidate must simultaneously be a customer advocate, compliance resource, and source of support for topics ranging from simple to complex.
Demonstrating proficiency, active listening, and a willingness to learn builds trust with our customers.
Earned trust, with excellent customer service results in a strong business relationship.
The right candidate for the position in this environment further exposes themselves to learning more in-depth knowledge about the California automotive space.
Establish account contacts, develop relationships with prospects and recommend appropriate solutions.
Installation and training new clients on the Vitu solution.
Maintain Client Relationships. Provide support, on-going training, technical information and account management. Research and recommend new solutions, product and service improvements.
Preparation, Submission, Presentation of Proposals / Solutions. Assure all proposals and scope of work are submitted accurately and in a timely manner to future customers.
Maintain Account Records. Responsible for input of client information, sales activity, required forms, proposals, and communication in NetSuite.
Familiar with the Indiana BMV policies.
Contribute to the Team. Attend all team meetings and functions, including training sessions, DMV meetings, and marketing events.
Works Well with Others. Able to successfully engage with all members of the Vitu team.
Ability to effectively communicate with management
Excellent time management skills
Excellent follow-up and problem-solving skills
Ability to work independently
Willing to travel up to 100+ miles
Experience with Reports of Sale and other related DMV documents for both new and used vehicles
Experience with DMV accounting and bundle reconciliation
BPA program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration processing
Experience with Internet Explorer, Chrome, and Firefox configuration and settings
Experience with copying files between system directories
Outside business-to-business sales experience is preferred, but not required
Automotive Industry knowledge is a plus
California DMV Registration and Titling knowledge is preferred, but not required
Must be creative and able to offer suggestions in how to achieve desired results
Ability to learn new technologies quickly
Must be a team player, self-motivated, and career oriented, with a desire to contribute to the growth of the company
Maintain an awareness of business-related trends in the industry
Benefits and Perks
Generous health benefits
Dental and vision insurance
Paid leave and holidays
Casual work environment
Life Insurance and 401K