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Humana Workforce Management Professional - 2nd shift in Indianapolis, Indiana

Description

The Workforce Management Professional 1 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

2nd shift: 4pm - 12:30am M-F

Every 3rd month - work Saturday night for 1 hour

The Pharmacy Solutions Workforce Management Professional 1 supports the HCPR (Humana Clinical Pharmacy Review) department by assessing organizational staffing and identifying requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Responsibilities

  • Manage multiple daily/intraday priorities

  • Provide real-time monitoring of phone call volumes/service levels, back office production queues and live chat

  • Constantly communicate with leadership to coordinate needed staffing adjustments based on current and forecasted results as well as provide daily performance results

  • Generates and evaluates staffing schedules of associate's daily activities

  • Process schedule change tickets from leaders in a timely manner

  • Create new hire profiles, schedule trainings and meetings and other project work as needed

Required Qualifications

  • 1+ year of Workforce Management experience

  • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint

  • Excellent written and oral communication skills

  • Strong analysis, critical thinking, and analytical problem solving skills

  • Ability to handle multiple tasks and deadlines with attention to detail

  • Able to work 4pm-12:30am EST M-F. In addition, ability to come in early/stay late, work an alternate shift and work weekends and holidays as needed is required

  • Must be able to travel occasionally during the year if needed

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Preferred Qualifications

  • Bachelor's degree

  • 3+ years of experience

  • Prior experience in Process or Project Management

  • Prior experience using Verint software

Additional Information

Shift differential: 4pm - Midnight 12%

Midnight - 6am 15%

Additional Information

Working in the state of Arizona must comply with the Tobacco Free Hiring Policy and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will have a set of interview questions and you will provide recorded video responses to each question. You should anticipate this interview to take about 15 - 20 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

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