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Global Payments, Inc. Business Analyst in Jeffersonville, Indiana


As a Business Analyst at Heartland, you will lead and serve a dynamic team in an Agile environment. You will be expected to:

Job Details:

  • Responsible for performing detailed requirements, documenting processes, prioritizing work assignments and performing user acceptance criteria for the payments and information systems testing.

  • Responsible for troubleshooting, identify gaps, utilizing existing systems/processes to track and identify security risks and vulnerabilities

  • Assisting in evolving team process and driving continuous improvement based on experience in successful delivery in Agile teams.

  • Contributing to the future roadmaps and planning based on industry experience and insights

  • Leading the change management and release process for products the team develops based on ITIL and company best practices

  • Helping to establish a strong purpose and sense of urgency within the team in order to deliver projects on time

  • Maintaining alignment between the Product Management, Program Management, the Development Teams, and Customer Service

  • Maintaining documentation related to project progress and compliance reporting for PCI, SOX, and FFIEC audits

  • Serving as an expert for the compliance teams as needed in the areas of transaction processing, chargebacks, case management, and merchant reporting

Other Duties:

  • Will collaborate with outside vendors as a company liaison as needed to ensure company standards are maintained in processes

  • Will assist with other teams to maintain compliance with various organizations to include PCI, SOX, etc. as needed

  • Will validate and coordinate release processes and utilize data analysis tools (MSSQL, MS Access, Others)

Minimum Qualifications:

  • Bachelor’s degree - Computer Science - Engineering

  • 2 + years in a Business Analyst role, Product Owner, or similar roles in card processing industry

  • Proficient and have demonstrable Leadership and Teamwork skills

  • 2 + years of agile methodologies and (LEAN, AGILE (SCRUM and SAFE) with Waterfall project management methodology

  • Demonstrated ability to presentation and facilitate


  • Certified Business Analyst Professional certification

  • Project Management Professional certification

  • Certified Scrum Product Owner

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits