U.S. Census Bureau Supervisory Information Technology Specialist, GS-2210-13, ITSB-BB-DEU-External in Jeffersonville, Indiana

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Duties
Summary

Applications under this job opportunity announcement will be considered under external competitive procedures only. This vacancy is also being advertised under merit promotion procedures as*NPC-2018-0331, Supervisory Information Technology Specialist, GS-2210-13, ITSB-BB-MAP-Internal*, which can be accessed at http://jobsearch.USAJOBS.gov/.

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Responsibilities

This position is located in the Technical Services Section (TSS), Information Technology Services Branch (ITSB), National Processing Center (NPC), US Census Bureau. This Section Chief position is responsible for being the focal point of support for the wide area network, telephony support and desktop user support for the division.This position is not included in the bargaining unit.

This job opportunity announcement may be used to fill additional vacancies.

The person selected for this position will:

  • Provide information and guidance for office automation and microcomputer activities within the division.
  • Recommend policy for the use of these technologies within the division.
  • Analyze and evaluate work concerned with NPC’s integrated production and enterprise systems of computer programs and/or computer equipment.
  • Apply available technologies and basic management principles to adapt computer methods to a variety of NPC subject matter needs/situations.
  • Support subject matter users by developing or designing applications for computers and/or in selecting, or assisting in selecting computer equipment.
  • Oversee/perform system installation or relocation, testing and acceptance processes.
  • Manage the conversion of existing office automation, network and telephony functions.
  • Respond to and resolve problems with software, hardware and systems management.

Tour of Duty: Monday – Friday, 7:00 a.m.-3:30 p.m., Alternate Work Schedule is available. Alternate Work Schedule is an 80-hour biweekly basic work requirement that is scheduled in less than 10 days; i.e., eight 9-hour days/nights, one 8-hour day/night, and one day off. (Other various flexible work schedules are available.)

Travel Required

Not required

Supervisory status

Yes

Promotion Potential

13

  • #### Job family (Series)

2210 Information Technology Management

  • Requirements

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Requirements
Conditions of Employment
  • Must be U.S. citizen and suitable for Federal employment.
  • If resume is incomplete, applicant may not be considered for this vacancy.
  • Must be registered for Selective Service, if applicable (www.sss.gov).

You must meet all qualification requirements by the closing date of this announcement.

Any required investigations and clearances must be completed before you can be placed in the position.

Candidate must clear the fingerprint process and initiate the required background investigation prior to final selection.

A one-year probationary period will be required.

This is a supervisory position. You must have demonstrated in your work experience or training that you possess or have the potential to develop the qualities of successful supervision. You may be required to serve a supervisory/managerial probationary period.

Qualifications

Applicants must demonstrate in their resumes paid or unpaid experience and/or completion of specific, intensive training such as IT certification, as appropriate. Their IT-related experience should demonstrate each of the four competencies listed below:

  1. Attention to Detail - Meticulous; thoroughly reviews and proofreads various IT-related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation.

  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive IT services or IT products that the applicant's work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess IT needs, provide expert technical information or assistance, resolve fairly complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services.

  3. Communication - Expresses technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately.

  4. Problem Solving - Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems.

SPECIALIZED EXPERIENCE: Applicants qualify at the Grade 13 level if they possess one year of specialized experience that equips them with the skills needed to perform the job duties. This specialized experience must have been equivalent to at least the grade 12 level to meet the qualification requirements in the Federal Service. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Qualifying specialized experience includes directing activities performed by a help desk, and serving as an expert on testing, programming and troubleshooting moderate to complex client/server web-based programming, analysis, network and data processing equipment.

Education cannot be substituted for experience at this grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations, (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualification requirements contained in this job opportunity announcement are based on the U.S. Office of Personnel Management (OPM) Standards Handbook, which contains Federal qualification standards. This handbook is available on OPM’s website at http://www.opm.gov/qualifications

Education
Additional information

The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

  • VRA
  • VEOA
  • 30% or more disabled veteran
  • Persons with disabilities
  • CTAP
  • ICTAP

Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap.

CTAP applicants MUST submit the following documents:

  1. A copy of your Reduction In Force (RIF) separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice);
  2. A copy of your latest SF-50 “Notification of Personnel Action”, - noting current position, grade/band level, and duty location;
  3. A copy of your last performance appraisal including rating; and
  4. Any documentation from your agency that shows your current promotion potential.

ICTAP applicants MUST submit the following documents:

  1. A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
  2. A copy of your SF-50 “Notification of Personnel Action”, documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
  3. A copy of your latest performance appraisal including your rating; and
  4. Any documentation from your agency that shows your current promotion potential.

The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Branch via the Federal Relay Service, 1-812-218-3610.

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.

Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual's first day of reemployment.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume, optional cover letter, supporting documentation, and dates of employment (mm/dd/yy) on the resume to determine if you meet the qualifications for the position. If you meet the qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) that you completed as part of the application and place you in one of three pre-defined categories. These categories are “gold”, “silver”, and “bronze”. Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.

How applicants will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).

The scored occupational questionnaire will evaluate the applicant on the following competencies; do not provide a separate written response:

  • Acts as the division's expert for wide area network (WAN) switch and router administration.
  • Provides oversight, direction, and management control for telephony support, including Contact Center administrative tools, support for VOIP desktop phones, and support of mobile and VTC equipment.
  • Manages the Helpdesk staff; responds to and resolves problems with software, hardware, and systems managements.
  • Works closely with bureau officials at all levels to identify requirements, solve existing problems, and incorporate technologies in ongoing and future operational needs.

To preview questions please click here.

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Background checks and security clearance
Security clearance

Q - Sensitive

Drug test required

No

  • Required Documents

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Required Documents

A complete application consists of the following:

Resume showing relevant experience, optional cover letter, and the online questionnaire.Your resume must indicate country of citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week, annual salary, and specify the job duties related to the advertised position. For work in the Federal service, include the grade level of the position(s). Your resume will be used to validate your responses to the occupational questionnaire.

Ve*terans' Preference documentation,if applicable. Indicate on resume the type of veterans' preference claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service to validate claim of veterans’ preference and, if applicable, VA letter). If a compensable veteran is selected, an SF-15 will be required prior to appointment.* Active duty service members must submit certification from the armed forces that the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. For more information regarding eligibility requirements, go to: http://www.fedshirevets.gov/index.aspx . For a fillable copy of the SF-15, go to: http://www.opm.gov/forms/pdffill/SF15.pdf .

Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the "Other Information" section.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

The U.S. Census Bureau offers a comprehensive benefits package. Explore the benefits offered to most Federal employees at https://www.usajobs.gov/Help/working-in-government/benefits/

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

To apply online, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov . Enter the job announcement number in the left hand box titled “Keywords” and then click on the SEARCH button. To begin, click the “Apply” button in the middle of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking “Submit”, you will automatically transition to the Department of Commerce’s specific site where you will complete your application. You must click “Submit” at the end of the application process to send your applications for consideration.)

To return to a saved application, log into your USAJOBS account at http://www.usajobs.gov and click on "Applications." Click on the position title, and then select “UPDATE APPLICATION” to continue.

If you have problems completing the online application, including problems submitting the supporting documents, contact the Help Desk by e-mail at mgshelp@monster.com or phone at 866-656-6831. The Help Desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. (ET), excluding Federal holidays.

All online applications and supplemental materials must be received by 11:59 p.m. (ET) on the closing date of the vacancy. Applicants are strongly encouraged to submit their applications on line using the application process outlined at www.usajobs.gov. While electronic applications are strongly encouraged, paper applications will also be accepted. Contact the Human Resources Specialist identified in the job opportunity announcement for details and instructions on the process for submitting your paper application. Paper applications and supplemental materials must be received by 4:30 p.m. (ET) on the closing date of the vacancy.

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Agency contact information
Becky Byers
Phone

812-218-3550

TDD

TDD: 812-218-3610

Email

sheila.l.braun@census.gov

Address

BUREAU OF THE CENSUS 1201 East 10th Street Building 64-G Jeffersonville, Indiana 47132 United States

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Next steps

You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on “Applications.” The status will be visible next to the corresponding position. The four points of notification are:

  1. Application Received or Application Incomplete;
  2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
  3. Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and
  4. Selected or Not Selected

By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after beginning work; or, may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/510237900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 09/11/2018 to 09/18/2018

Service: Competitive

Pay scale & grade: GS 13

Salary: $87,252 to $113,428 per year

Appointment type: Permanent - Career/Career-Conditional

Work schedule: Full-Time - Year-round Work Schedule