QuEST Global Team Lead - QuEST Domestic Center in Lafayette (Q), Indiana



Team Lead - QuEST Domestic Center

Job Description:

QuEST Global is seeking a leader to join our rapidly growing Center at our QuEST Domestic Center (QDC) in Lafayette, IN. The role will be in charge of a team that prepares various deliverables for other internal North America QuEST Centers, as well as external customers.

Team Lead positions are available for the UTAS VBU.

Essential Job Functions:

In this position, you will mentor and lead team members who will work directly with other QuEST Centers to ensure deliverable requirements are satisfied, issues preventing deliverable release are resolved, and a quality finished product is delivered using Standard Work Tools. This role requires a highly motivated individual who takes initiative, proactively plans for risks, and drives tasks to completion. Must have great interpersonal and communication skills, as well as an acute attention to detail. Willingness to learn and grow is a must.

Specific roles and responsibilities include:

  • Ensuring employee deliverable completion, while adhering to project schedule and quality requirements

  • Building relationships and meeting with internal QuEST project points of contact (POC), as well as external customers.

  • Providing weekly status reports to other QuEST Centers

  • Ensuring timecard submittals and approvals, per QuEST policies

  • Workload planning and resource management

  • Assisting with on-boarding of new employees

  • Mentoring and developing employees’ careers

  • Assisting with Individual Development Plans (IDP)

  • Setting and monitoring Key Result Areas (KRAs) quarterly

  • Holding quarterly performance reviews with employees

  • Facilitating training for team knowledge gap closures

  • Monitoring employee engagement

  • Hold recurring meetings with team members to flow down information

  • Seeking out new work opportunities to enable growth

  • Executing a part time customer SOW

Secondary Job Functions:

At QuEST, we often challenge our team members to temporarily work outside the scope of their primary job functions to broaden their skills and help the organization. Some of these roles, tasks, and opportunities include:

  • Execution of work content within multiple services and work streams

  • Assisting in Project Management activities (execution and support)

  • Technical Leadership and Technical Reviews

  • Developing work instructions to ensure repeatability

  • Facilities Management

  • Onboarding

  • Cross-functional teams

  • Geographic re-assignments

  • Helping resolve Human Resources related team issues

  • Quality Management and Continuous Improvement


We are seeking a candidate who is flexible and can easily adapt to our dynamic environment. The Team Lead must be able to prioritize tasks for themselves and for their team, and must work well to deadlines. Other requirements include:

  • 2+ years of experience (or exposure) with mentoring/coaching/supervising/leading is required, preferably in a corporate environment

  • 2+ years of experience with customer service/interaction is preferred

  • Leadership experience in an engineering technical environment is preferred

  • Excellent interpersonal and communication skills are required

  • Proficiency with Microsoft Office software is required

  • Knowledge of ACE operating tools is preferred

  • 6+ months of experience at QuEST required

  • Demonstration of QuEST core values and cultural pillars is required

Personal Work Attributes:

  • Ability to lead and motivate others

  • Basic public speaking and presentation skills

  • Customer interaction skills

  • Self-motivated, disciplined, passionate, and organized

  • Excellent verbal and written communication skills

  • Great interpersonal and networking skills

  • Ability to follow processes and work instructions

Location: Lafayette, IN

Travel: Minimal

Compensation Type: Salary

Status: Full-Time

Reports to: Program Manager

Auto req ID:


Job Type:

Full Time-Regular

Assignment Country:

United States

Total Years of Exp:


Education Type:

Associate Degree-Others(Technical)

Assignment State:


Assignment Location:

Lafayette (Q)