Conduent Management Support Senior Analyst in Marion, Indiana

Management Support Senior Analyst


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

The Management Support, Senior Analyst reports directly to the Contracts Compliance & Metrics Performance Manager of the Indiana Eligibility Project.

The duties include:

  • Manage reporting and tracking of all enterprise-wide Conduent team IN ELIG SLA/Metrics as outlined in the Performance Management Plan (PMP)

  • Support the Regional Change Centers and Central Change Center to achieve/exceed all Conduent SLA/Metrics

  • Working closely with the Senior Workflow Managers, provide strategic direction regarding prioritization, integration and resource application

  • Work directly with State Client and State Vendors to develop and validate SLA reporting requirements.

  • Analyze data, trends and environmental factors that impact metric performance.

  • Utilizing the aforementioned elements, draft requests for waiver of metric performance when appropriate.

  • Track withholding periods, Corrective Action Plans and withholding releases

  • Serve as Subject Matter Expert for other Conduent programs and senior leadership

  • Complete required corporate monthly metric performance reports


  • Bachelors Degree

  • 5 years experience with workflow management and data analytics of workflow processes

  • In depth knowledge and understanding of all SLA/Metrics and related withholding penalties as explained in the IN ELIG / DFR Contract and PMP

  • In depth knowledge of I3 Platform, ICES, FACTS, SMART, ORS, Tableau and My Stats

  • Expert skills in MS Excel, MS Word, MS Powerpoint

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Business Operations

Primary Location United States-Indiana-Marion

Organization Government

Unposting Date Nov 15, 2018, 11:59:00 PM

Req ID: 18030676