CompuCom Desktop Support Technician in Mount Vernon, Indiana
Desktop Support Technician
Ref No.: 20-01648
Location: Mount Vernon, Indiana
e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
* * * Contract to Hire Opportunity * * *
The Desktop Support Tech in this position uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
Work schedule will be Monday-Friday, 8 AM-5 PM with on-call rotation.
Providing desktop support to a manufacturing facility with multiple building on campus
Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
Customize communication, instructions, and product knowledge to the level of the individual
Determine the most cost-effective repair to minimize customer downtime
Prepare reports for analysis
Experience supporting PC hardware and software, server and network equipment; as well as server application support and monitoring
Customer support experience required
3-5 years of previous desktop support experience working from a ticket management system
Good communication skills
Must have work experience of server, application, and network support within an enterprise
AA degree or equivalent combination of education and experience
Solid experience and understanding of IT services and products
Ability to transform technical IT language into terms everyone understands
Relatable with customers and impeccable with follow-through
Not intimidated by problems you’ve never seen before – confidence is key!
Hungry to work hard and hungry to grow your career!
TOP 2 required skills:
2.) Technical aptitude
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .
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