VIVA USA Inc Repair Technician-Depot Repair in Noblesville, Indiana
Req Ref No: SRINIT9 Location: Noblesville, IN Duration: 12.0 months
9:30 or 10-6 p.m Description: Performs assignments in support of client product repair. A Repair Technician is responsible for repairing and refurbishing used client products at the client facility. This may include, but is not limited to repairing, testing and delivering repairable parts to a Global Parts Organization GPO. Key interfaces include Engineering to evaluate product design and Sourcing/Planning to forecast delivery. Key responsibilities include: Testing of Ultrasound Transducers and associated devices to ensure functionality for customer use. Basic troubleshooting, maintenance and service repair needs on designated equipment. Complete Preventative Maintenance and Field Modification Instruction. Communication and teamwork are vital with various business and functions Order and manage repair parts cycle times. Keep up-to-date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintain communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. Maintain tools and test equipment properly and ensuring they are calibrated as needed. Comply with Health and Human Services, FDA, Environment Health and Safety and/or all other applicable regulatory requirements Provide efficient service delivery to all accounts within assigned area. Understand how to drive product quality by identifying manufacturing issues, developing cost-effective solutions, and overseeing successful implementation into production. Participate in new product introductions through process layout, tool development, and new equipment. Ensure regulatory compliance through Validation & Verification plan execution and analysis. Co-ordination of manufacturing releases Lead Compliance, as well as Environmental, Health & Safety efforts in support of plant goals Excellent time management skills Qualifications: Associates degree in technology or related discipline (or local equivalent 2 year degree), or a High School diploma (or local equivalent) and 2 or more years of relevant technical experience Proficiency to troubleshoot at subsystem and system level, using identifiable problem solving techniques Excellent customer service skills Excellent team worker; self-motivator Good oral and written Communication Skills and proficiency to interpret, instruct, and explain complex, technical information Proficiency in Microsoft Office Programs to include Outlook, Word, Excel, and Access Good analytical and planning skills and attention to detail Willing to learn new process and technology as technology and process advance. Ability to lift 55 lbs independently Preferred Qualifications: Degree in Electronics Engineering or Medical Related Field Understand System wiring schematics Prior experience working in LEAN manufacturing environment Experience in a Testing environment with emphasis on finding failures. Quality Specific Goals: 1. Aware of and comply with the client Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required 4. Knowledge and understanding of document control, design transfer, verification, validation, acceptance activity, eDHR and electronic signature requirements to ensure that product, equipment, tools, processes, software, training and documentation meet requirements. 5. Knowledge and understanding of production process work instructions and operates within them to ensure that a device conforms to its specifications 6. Ensures the creation of accurate, complete and timely records and electronic device history records
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.