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RR Donnelley IT Engineer in Plainfield, Indiana

IT Engineer

Information Technology

Plainfield, IN





Primarily responsible for site computer hardware and local installed software applications. Supervises and provides technical support to site System/Maintenance Technicians. Installs, configures, and troubleshoots computer networks, servers, workstations and associated assemblies.


  • Supervises site System/Maintenance Technicians

  • Performs network troubleshooting to isolate and diagnose common network problems

  • Upgrades network hardware and software components as required

  • Installs upgrades, and configures network printing, directory structures, rights, security, and software on servers

  • Provides users with network technical support

  • Responds to the needs and questions of users concerning their access of resources on the network

  • Establishes network users, user environment, directories, and security for networks being installed

  • Perform on-site validation and testing of software scripts utilized in the conversion and/or testing of hard disk drives

  • Manage revision control and configuration of hardware systems

  • Participate with other facility departments in pursuing and developing effective, efficient production systems and processes through analysis of statistical data and workflow

  • Participate with other RRD sites to explore business technologies and strategies, for both existing and potential business

  • Interact with vendor/providers of hardware and software solutions to ensure effective supportable systems are utilized in RRD solutions

  • Provide Tier II support to the installed production system (hardware and software)

  • Provide on call support in a 24 by 7 environment

  • Ensure that all aspects of the Quality Policy and Objectives are understood and enacted

  • Performs all assignments in compliance with the RRD IT Security Policy

  • Ensure a clean and safe working environment while complying with all safety rules and regulations

  • Perform a variety of miscellaneous job duties as assigned by management representatives within the scope of responsibilities and requirements of the job

RRD is an EEO/AA including Vets and Disabled Employer

Required Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions and the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. The employee must frequently lift items to a height of three to four feet and/or move items that weigh up to ten pounds and occasionally lift and/or move items that weigh up to twenty-five pounds.

Required Experience

Bachelor's Degree or equivalent from a four-year college or university is preferred; 3+ years related experience and/or training; or equivalent combination of education and experience; minimum of four years experience with hard disk drive technology; knowledgeable of all standard industry hard disk drive interfaces; general familiarity with SCSI command set; ability to analyze and resolve problems with hardware and software in a networked environment; strong oral and written communication skills are a requirement; experience supporting hard disk drive configuration systems a plus; knowledge of Windows NT, Windows Networking, DHCP, TCP/IP, Ethernet, and general information desired.