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Kratos Defense & Security Solutions, Inc. IT Systems Administrator in Riyadh, Indiana

Job Descriptions:

  • Manage the Information Technology needs (computers, printers, copiers, hot spots, phones) for a team located at various locations in Saudi Arabia.

  • Resolve customer service request for various problems to include desktop network connectivity, desktop configuration, email, login and passwords, CAC/PKI and application support.

  • Image computers with Company operating system and applications for distribution to new team members

  • Setup user accounts and permissions in accordance with identified requirements.

  • Perform software application and server configuration maintenance as needed.

  • Develops and promotes standard operating procedures.

  • Provide desktop assistance at the customer’s workstation or location

  • Escalate unresolved issues to next level support

  • Document unresolved issues with clear detail and initial steps taken for resolution

  • Provide printer and scanner installation and configuration of new hardware, repairing connectivity problems on existing hardware, and troubleshooting configuration issues

  • Provide support for IPhone and other mobile messaging technology; resetting passwords, reactivation and troubleshooting user issues.

  • Provide maintenance on Local Area Network to support a small 20 seat network.

  • Evaluate vendor products as necessary and make purchase recommendations.

  • Monitor system performance.

  • Maintain and track all Government Furnished Equipment (GFE) database, ensuring the proper custody is logged and maintain. Properly dispose of obsolete and unusable GFE.

  • Conduct semi-annual GFE inventories and as required by the customer.

  • No clearance is required.

Required Experience:

  • Must be a U.S. Citizen.

  • Education:

  • Bachelor's Degree in a related IT technical field with 5 years of directly related work experience or related technical degree with 7 years of directly related work experience or 12 years of directly related work experience.

  • Must possess and maintain an IAT-I level certification.

  • Personal Skills:

  • Working knowledge of networking fundamentals.

  • Requires limited to no supervisor to meet deadlines. Works equally well alone or with a team.

  • Excellent writing, communication, and analytical skills.

  • Experience working in a focused, dynamic, fast-paced team environment with accountable deadlines.

  • Demonstrated ability in Microsoft Word, Excel, and PowerPoint

  • Strong oral and written communication skills

  • No clearance is required.

  • The work will require residency in Saudi Arabia.

  • Desirable skills or experience:

Middle Eastern experience

Keyword: IT, Systems Administrator, Network Administrator, Help Desk, Information Technology

From: Kratos Defense