Tru Green KEY ACCOUNT SPECIALIST in South Bend, Indiana
3606 Gagnon, South Bend, Indiana 46628
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Account management for key commercial customers within a branch through customer service, account maintenance, billing and scheduling.
Provides customer support to national, large regional, and/or complex accounts through phone and email. Maintains customer database through accurate and timely data entry of sales, account maintenance, payments and adjustments as needed. Creates, updates, and/or responds to work and purchase orders for clients through their preferred interface (portals, spreadsheets, etc.). Updates internal databases to schedule and track services to clients. Communicates with branches on upcoming work and special instruction regarding the account. Balances internal sales and production databases daily. Presents and discusses material related to cancels and revenue with General Managers via phone or email as needed. Send weekly revenue roll up reports to internal customers for review. Reaches out to clients and General Managers to approve purchase and work orders. Helps resolve any accounts receivable issues and open purchase orders. Researches root cause of issues and works with branches to correct. Follow-up via weekly email to TruGreen GM’s and Service Managers on non-scheduled and/or not completed applications. Helps to identify streamlined billing and processing, approach as needed.
Customer Focus/Sales Growth
Results Orientation/Sense of Urgency
Problem Solving and Decision Making
Education and Experience Requirements
• High school diploma/GED required. Associate’s degree preferred.
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Knowledge, Skills, and Abilities
Negotiation and influencing skills
Time management skills, including punctuality for on-time attendance
Written and verbal communication skills
Business process analysis skills
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit, stand and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 25 lbs independently
Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Low to moderate
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here (https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy) or to request an application accommodation, Click Here (https://trugreen.phenompro.com/us/en/disabilities-accommodations) .
California Residents: for information on personal data we collect as part of the application process, Click Here (https://trugreen.phenompro.com/us/en/california-consumer-privacy-act) .
TruGreen performs pre-employment testing.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.
We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you.
Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen.
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