Zimmer, Inc. PACS Technician (612124) in Warsaw, Indiana

Job SummaryThe incumbent will provide IT support to end users who transfer DICOM images to Zimmer Biomet as part of a patient specific device. IT support responsibilities includes installation of DICOM transfer software, VPN connections, trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to ensure the efficiency and ease of transferring DICOM images to Zimmer Biomet.Principal Duties and ResponsibilitiesResponsible for IT activities related to processes of user access and customer connection to ensure seamless DICOM transfer between Zimmer Biomet and their customers; also be responsible for documenting and communicating processes to IT to ensure consistent user experienceResponsible for troubleshooting VPN tunnels and configurationResponsible for troubleshooting DICOM transfer software and configurationFirst call support for Zimmer Biomet customers transferring images to themIdentify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solutionEnsure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is establishedManage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as neededExpected Areas of CompetenceKnowledge of technology and a basic understanding of supported products - covers installation, configuration, and troubleshooting of products provided those products meet pre-defined standardsKnowledge of PACS systems and radiology workflows requiredGood communication and interpersonal skills are a must.Analytical and problem solving abilities are required. Must have flexibility to re-prioritize tasks as needs changeEducation/Experience RequirementsA degree in Computer Science, Information Technology or equivalent experienceExperience working with hardware and networksPrior experience in Healthcare ITAbility to communicate clearly in verbal and written form in English. Interact with staff and management at all levels of the Zimmer organization and its customers.Candidates must have excellent oral and written communication skills, particularly proficient telephone etiquette.Travel RequirementsUp to 5%Additional InformationEOE M/W/Vet/DisabilityVEVRAA Federal ContractorEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity