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Carrington Mortgage Services Technician, Desktop Support, II in Westfield, Indiana

Overview

FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. This position for a Sr. Desktop Support Technician is located in our Westfield, IN location.

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Responsibilities

JOB SUMMARY:

Install, update, and repair personal computer hardware and software systems. Recommend, maintain, and implement desktop solutions in support of organizational business needs. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment.

  • Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications.

  • Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages.

  • Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management.

  • Establish and maintain user accounts and passwords in accordance with company information security guidelines.

  • Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.

  • Manage enterprise software inventory system to track and distribute company approved software programs and updates.

  • Provide mentoring and other subject matter expertise knowledge sharing to peer team members.

  • Set up, move and/or transfer phone extensions.

  • Perform other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

  • Knowledge of common software applications.

  • Ability to understand complex problems and to collaborate and explore alternative solutions.

  • Ability to make decisions that have moderate impact on immediate work unit.

  • Ability to organize and prioritize own work schedule on short-term basis (longer than one month).

  • Ability to add, subtract, multiply, divide and to record, balance and check results for accuracy.

  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Qualifications

  • EDUCATION, EXPERIENCE AND/OR LICENSES:

  • High school diploma or equivalent.

  • Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred.

  • Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred; Desktop Administration Suite or comparable system certification preferred.

  • Five (5) or more years of desktop support/technician experience.

  • Experience with MS Windows installation and troubleshooting.

  • Experience with network troubleshooting, including in-depth knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and LANs.

EEO/AAP

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Carrington is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

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Job LocationsUS-IN-Westfield

Job ID2021-10850

Position CategoryInformation Technology

CompanyCarrington Mortgage Holdings, LLC

Position TypeRegular

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